Privacy Policy

Last updated: 10/15/2026

Ship N’ Logic LLC ("ShipNLogic," "we," "us," or "our") provides a shipping and logistics platform that lets businesses compare carrier rates, buy shipping labels, track shipments, and manage claims. This Privacy Policy describes how we process personal information that we collect through the shipnlogic.us website, the ShipNLogic web dashboard, the ShipNLogic desktop app, the integrations you connect to them, and our related marketing and sales activities (collectively, the "Service").

Notice to residents of certain U.S. states: see the State privacy rights notice below for information about your rights under applicable state privacy laws.

Our role: your data and your recipients' data

ShipNLogic is built for businesses. When you create shipments, you give us information about the people and businesses you ship to, such as their names, addresses, phone numbers, and the contents of their orders. We process that recipient information on your behalf and under your instructions, to rate, label, ship, track, and resolve claims on your shipments. You are responsible for having the right to share it with us. If you are a recipient of a shipment sent through ShipNLogic and have questions about how your information is used, please contact the business that shipped to you; we will help them respond.

This Privacy Policy otherwise describes how we handle personal information about our customers' account users, website visitors, and prospective customers.

Personal information we collect

Information you provide to us

Contact data, such as your first and last name, email address, billing and mailing addresses, job title, company name, and phone number.
Account data, such as your login credentials, organization and team members, ship-from locations, preferences, and settings.
Shipping and order data, such as recipient names, addresses, and phone numbers; package weights, dimensions, and contents; order numbers and line items; reference fields; and tracking numbers.
Customs data for international shipments, such as item descriptions, values, quantities, country of origin, harmonized tariff codes, and tax or importer identification numbers you enter for a shipment.
Claims data, such as the details of a lost or damaged shipment, invoices, photos, and other attachments you submit, and the correspondence about the claim.
Transactional and billing data, such as label purchases, charges, refunds, carrier invoices and adjustments, and payment history.
Payment data needed to charge for label purchases and other fees. Payment card information is collected and processed by our payment processor; we do not store full card numbers.
Lead and sales data, such as the shipping volumes and company details you enter in our savings calculator or other website forms, and carrier invoices or other documents you share with us so we can prepare a savings analysis.
Communications data based on our exchanges with you, including when you contact support or otherwise communicate with us.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information from third-party sources

We may combine personal information we receive from you with personal information we obtain from other sources, such as:

Integrations you connect, such as Shopify, QuickBooks, or Sage, from which we import orders, customers, addresses, and related data according to the permissions you grant.
Carriers and shipping service providers, such as UPS, USPS, and FedEx and the providers that help us rate and purchase labels, which send us rates, address verification results, tracking and delivery events, invoices, adjustments, and claim responses.
Service providers that provide services on our behalf or help us operate the Service or our business.
Public sources, such as public business directories and other publicly available sources.
Business transaction partners, in connection with an actual or prospective merger, acquisition, financing, sale of assets, or similar transaction, or an insolvency, bankruptcy, or receivership.

Automatic data collection

We and our service providers may automatically log information about you, your computer or device, and your interaction over time with the Service and our communications, such as:

Device data, such as your operating system type and version, browser type, screen resolution, device type, IP address, unique identifiers, language settings, and general location such as city or state.
Online activity data, such as pages or screens you viewed, how long you spent on them, the website you visited before the Service, navigation paths, clicks, and recordings of how pages are used (with anything typed into form fields hidden), and access times.
App data, such as the version of the desktop app you are running, connection status with software on your computer, and error and diagnostic information.
Communication interaction data, such as whether you open our emails or click links in them, which we may detect using pixel tags embedded in our emails.

Cookies and other technologies

Some of our automatic data collection is facilitated by cookies and similar technologies. For details, including how to turn off analytics cookies, see our Cookie Policy. We store a record of your cookie preferences in connection with the Service.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations

provide the Service, including quoting rates, verifying addresses, purchasing labels, preparing customs documents, tracking shipments, and filing and managing claims with carriers;
import orders and sync data with the integrations you connect;
charge your payment method for label purchases, carrier adjustments, and other fees, and reconcile carrier invoices;
establish and maintain your account and enable security features;
communicate with you about the Service, including shipment notifications, receipts, security alerts, and support and administrative messages; and
provide support and respond to your requests, questions, and feedback.

Automated document processing

When you upload carrier invoices or other shipping documents, we process them automatically, including with artificial intelligence tools, to extract shipment and pricing details and prepare a savings analysis or reconcile charges. These results are used to inform you and our team; they are not used to make decisions that produce legal or similarly significant effects about you.

Service improvement and analytics

We analyze use of the Service to understand which pages and features are used and how, measure engagement with our emails, fix problems, improve the Service and the rest of our business, and develop new products and services.

Direct marketing

We may send you marketing communications about ShipNLogic and personalize them based on your needs and interests. You may opt out as described in Your choices below.

Compliance and protection

comply with applicable laws, lawful requests, and legal process, including export, customs, and tax requirements, and requests from government authorities;
protect our, your, or others' rights, privacy, safety, or property, including by making and defending legal claims;
audit our internal processes for compliance with legal and contractual requirements and our internal policies;
enforce the terms and conditions that govern the Service; and
prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

Aggregated and de-identified data

We may create aggregated, de-identified, or anonymized data from personal information by removing information that makes it identifiable to you, and we will not attempt to re-identify it. We may use and share this data for our lawful business purposes, including analyzing and improving the Service and promoting our business.

Further uses

If we want to use your personal information for a purpose that is not compatible with the purpose for which it was collected, we will ask for your consent first.

How we share your personal information

We do not sell personal information. We may share personal information with the following parties, or as otherwise described in this Privacy Policy or at the time of collection:

Carriers. The carriers that move your shipments, such as UPS, USPS, and FedEx, receive the shipment, recipient, and customs information needed to rate, label, deliver, and handle claims. For international shipments, this information is also provided to customs and other authorities in the destination country.
Shipping service providers. Providers that help us obtain rates, verify addresses, purchase labels, and file claims.
Integrations you connect. When you connect Shopify, QuickBooks, Sage, or another integration, we exchange data with it as needed to operate that integration, such as writing tracking numbers back to orders.
Service providers. Third parties that provide services on our behalf, such as cloud hosting, information technology, customer support, email delivery, document processing, and website and product analytics.
Payment processors. Payment card information is collected and processed directly by our payment processor, which uses it in accordance with its own privacy policy.
Users on your account. Other users in your organization can see the shipments, orders, claims, and billing information associated with your organization's account.
Third parties designated by you. Third parties you instruct us, or consent for us, to share information with.
Professional advisors, such as lawyers, auditors, bankers, and insurers, in the course of the professional services they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. Parties to an actual or prospective business transaction, such as an investment, financing, merger, acquisition, or sale of all or part of our business or assets, or an insolvency, bankruptcy, or receivership, including prospective counterparties and their advisers and an acquirer, successor, or assignee.

Retention

We retain personal information for as long as needed to fulfill the purposes for which we collected it, including for as long as your account is active. We keep some information after that, including after an account is closed, where it is required for legal, tax, carrier-claim, and billing records, to establish or defend legal claims, or to prevent fraud. In deciding how long to keep information, we consider its amount, nature, and sensitivity, the risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When we no longer need personal information, we delete it, anonymize it, or isolate it from further processing.

For orders imported from a store you connect, such as Shopify, we remove the recipient's name, company, street address, phone number, email, and delivery instructions from the shipping label 120 days after the label is created. We keep the city, state, postal code, and country for billing and carrier invoice records. If a claim is open on the shipment, we keep the details until the claim is closed. Rate quotes for imported orders are deleted after 30 days.

Your choices

This section describes the choices available to all users. Residents of certain U.S. states can find additional rights in the State privacy rights notice below.

Access or update your information. You can review and update much of your account information by signing in to your account.
Opt out of marketing communications. You can opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us at [email protected]. You will continue to receive service-related emails, such as receipts and shipment notifications.
Cookies and analytics. See our Cookie Policy for how to control cookies and turn off analytics.
Blocking images. Most browsers and email clients let you prevent images, including email pixel tags, from loading.
Integrations. You can disconnect an integration at any time from your account. Disconnecting stops future data exchange but does not remove data we already received.
Delete your information or close your account. To request deletion of your information or closure of your account, contact us at [email protected]. We will delete or de-identify information we are not required to keep; some information is retained as described in Retention above.
Do Not Track. Some browsers send "Do Not Track" signals. We currently do not respond to them.
Declining to provide information. We need certain information to provide the Service. If you do not provide it, we may not be able to provide some or all of the Service, such as buying a label without a valid recipient address.

Other sites and services

The Service may contain links to, or integrate with, websites and online services operated by third parties, including carriers and the integrations you connect. These links and integrations are not an endorsement of, or a representation that we are affiliated with, any third party. We do not control third-party services and are not responsible for their actions. We encourage you to read their privacy policies.

Security

We use technical, organizational, and physical safeguards designed to protect the personal information we collect, including encryption in transit. However, no internet or information technology is completely secure, and we cannot guarantee the security of your personal information.

If we confirm a security incident that affects your personal information or your organization's data, we will notify affected customers within 24 hours of confirming it, and will also give any notices required by applicable law.

Where your data is stored

We are based in the United States, and we store the data we collect through the Service in the United States. When you ship internationally, the shipment, recipient, and customs information needed to deliver it is shared with carriers and authorities in the destination country.

Children

The Service is intended for businesses and is not intended for anyone under 18 years of age. If you are a parent or guardian and believe we have collected personal information from a child in a manner prohibited by law, please contact us. If we learn that we have done so, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We may modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on the Service, and by other means where appropriate. Changes are effective when posted unless we say otherwise. Your use of the Service after the effective date means you acknowledge that the modified Privacy Policy applies to your interactions with the Service and our business.

How to contact us

If you have questions about our practices or would like to exercise a privacy right that may be available to you, contact us:

Email: [email protected]
Mail: Ship N’ Logic LLC, PO Box 16, Random Lake, WI 53075

State privacy rights notice

Except as otherwise provided, this section applies to residents of U.S. states whose privacy laws apply to us and grant their residents the rights described below (the "State Privacy Laws"). Not all rights are available in every state, and these rights are not absolute, so we may decline a request as permitted by law. We may not be able to process your request if you do not give us enough detail to confirm your identity and understand and respond to the request.

In this section, "Personal Information" and "Sensitive Personal Information" have the meanings given to similar terms in the State Privacy Laws, excluding information exempt from them. Information we process on behalf of our customers, such as recipient information, is handled under our agreements with those customers; please direct requests about it to the business that shipped to you.

Your privacy rights

Information. You can request information about the categories of Personal Information we collected, the sources we collected it from, our business purposes for collecting it, the categories of third parties with which we share it, and the categories of Personal Information we disclosed for a business purpose.
Access. You can request a copy of the Personal Information we have collected about you.
Correction. You can ask us to correct inaccurate Personal Information we have collected about you.
Deletion. You can ask us to delete the Personal Information we have collected from you, subject to the records we are required to keep.
Appeal. You can appeal our denial of a request you validly submitted.
Nondiscrimination. You can exercise these rights free from discrimination prohibited by the State Privacy Laws.

Sales, targeted advertising, profiling, and sensitive information

We do not sell your Personal Information, and we do not share it for targeted (cross-context behavioral) advertising.
We do not use your Personal Information for profiling or automated decision-making that results in legal or similarly significant effects, such as decisions about financial services, housing, education, employment, health care, or criminal justice.
Customs declarations may include tax or importer identification numbers you enter for a shipment. We use them only to prepare customs documents and complete the shipment, and we do not process Sensitive Personal Information to infer characteristics about you.
We do not have actual knowledge that we collect, sell, or share the Personal Information of consumers under 16 years of age.

Exercising your rights

To exercise any of these rights, email us at [email protected]. We may need to verify your identity before processing your request, for example by asking you to confirm information associated with your account, and we may confirm your state of residence.

Under some State Privacy Laws, you may have an authorized agent make a request on your behalf. We may need to verify your agent's identity and authority, such as by requiring a valid power of attorney or your written, signed permission, and we may ask you to verify your own identity directly.

Information practices

The following describes our practices currently and during the past 12 months:

Sources and purposes. We collect each category of Personal Information from the sources, and use it for the purposes, described above in this Privacy Policy.
Retention. We retain Personal Information for as long as needed for the purposes described in this Privacy Policy, including to meet our legal obligations, as described in Retention above.
De-identification. We do not attempt to re-identify de-identified information derived from Personal Information, except to test whether our de-identification processes comply with applicable law.

Personal Information we collect, use, and disclose

The list below maps the categories described in Personal information we collect to the categories in the California Consumer Privacy Act (Cal. Civ. Code § 1798.140). We use each category for the purposes described in How we use your personal information. We do not sell or share any category. Information you volunteer, such as in free-form fields or uploaded documents, may include other categories.

Contact data and account data (identifiers; customer records; professional information). Disclosed to service providers, payment processors, professional advisors, and authorities as described above.
Shipping, order, customs, and claims data (identifiers; customer records; commercial information; government identifiers where entered for customs). Disclosed to carriers, shipping service providers, integrations you connect, and service providers.
Transactional, billing, and payment data (commercial information; customer records; financial information). Disclosed to payment processors, carriers, service providers, and professional advisors.
Lead and sales data and communications data (identifiers; commercial information; professional information). Disclosed to service providers, including document processing providers.
Device, online activity, app, and communication interaction data (internet or other electronic network activity information; general geolocation). Disclosed to analytics and other service providers.
Inferences drawn from the above about your interests and needs (inferences). Used internally and disclosed to service providers.

Additional information for California residents

Shine the Light. California residents may ask companies with which they have an established business relationship for personal, family, or household purposes for the names of third parties to which they disclosed certain personal information during the preceding calendar year for those third parties' own direct marketing purposes, and the categories of personal information disclosed. We do not disclose personal information to third parties for their own direct marketing purposes. You may send requests to [email protected] with the statement "Shine the Light Request," your first and last name and mailing address, and a certification that you are a California resident.

Additional information for Nevada residents

Nevada residents may opt out of the sale of certain personal information for monetary consideration. We do not currently make such sales, but you may request to opt out of any potential future sales by emailing [email protected].

Adapted from templates by General Legal (general.legal), released under CC0.